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Archive for December, 2009

Your Notes Add to Your Credibility

26 Dec

Ethan-Rotmanby Ethan Rotman

Imagine trying to read a book while driving. Every time you look from the road to the page, you can’t find your place. Your eyes dart back and forth while the car swerves from left to right. It is a rather frightening thought!

This is what many speakers experience as they try to read detailed notes while making a presentation. Their eyes flit from sheets of paper to the audience. They stumble because they look at the audience, lose their place on the paper, and forget what to say. They cannot find their place on the notes. The talk veers and the speaker feels (and looks) nervous and not credible. It does not need to be this way.

You can avoid this by creating proper notes and taking time to practice your talk. You will find it easier to stay on track and your credibility will increase.

Effective notes should be on a single card or sheet of paper and written in a clear outline (or bullet) form. Think of your notes as a guidepost rather than a recipe: They keep you on track, but are not followed verbatim. Your notes are a prompt to indicate what your next topic is.

Title of talk

Opening line written out

Intro

  • Story to set stage
  • Overview of talk
  • Ground rules

Body

  • Point 1
  • Point 2
  • Point 3

Conclusion

  • Overview of talk
  • What I want them to do
  • Closing line written out

Practice your talk repeatedly to decrease your dependency on the notes. Begin practicing with detailed notes and reduce these down as you become more familiar with your talk. Your presentation will flow easier and will be more enjoyable to your audience.

Well-written notes and a practiced presentation will help you feel more confident during your talk, increase your credibility, and help you deliver a polished presentation.

This speaking tip is one in a series provided by ISpeakEasy. Contact Ethan Rotman at 415-342-7106 or ethan@iSpeakEASY.net.

 
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Living History as Practiced at Minute Man National Historical Park

21 Dec

by Roger Fuller, Jim Hollister, and Mike Ryan

Volunteer Bill Rose commands a company of Minute Men.

Volunteer Bill Rose commands a company of Minute Men.

Living history is an important part of the mission of Minute Man National Historical Park (NHP) in Concord, Massachusetts, to bring to life the story of April 19, 1775. Understanding of history comes through many senses, not the least of which is imagination. The National Park Service has spent millions of dollars to restore certain parts of the actual battlefield of April 19, 1775, so that our visitors may understand emotionally, as well as intellectually, that they are standing upon a hallowed battlefield. In other words, we seek to provoke and inspire their imaginations.

Living history fulfills much the same role as the restored battlefield itself. When visitors encounter a living historian with a convincing overall impression, the effect is that they are looking through a living window into the past. By impacting multiple senses (e.g. sight, sound, touch, smell, etc.), the living historian dramatically increases the tangible links to the intangible stories and universal themes embedded within the park story.

Our mission is to preserve and interpret the significant historic sites, structures, properties, landscapes, and events associated with the opening battle of the American Revolution that lie along the route of the battle of April 19, 1775, and to interpret the ideas, causes, and consequences of these events.

We collaborate with living history groups to enhance regular interpretive offerings, provide opportunities for community participation, and utilize the skill and perspectives of others to provide services that we simply cannot accomplish on our own.

Volunteer Janelle Blood mends a colonial garment near the Hartwell Tavern.

Volunteer Janelle Blood mends a colonial garment near the Hartwell Tavern.

Our vision is to establish Minute Man NHP as one of the premier living history sites in New England, known for quality interpretive and educational programming and superior authenticity standards. Thus, we hope to heighten local, regional, and international awareness of Minute Man NHP and its significance in American History.

The National Park Service has strong partners in those who study the past by stepping temporarily into its clothing and customs and share their passion with the public as reenactors and living historians. There are ways that parks interact with living history groups and individuals, including:

  • What is being proposed
  • How the activity fits within the framework of a park’s overall interpretive program
  • Who proposes the activity
  • How many participants and spectators are expected
  • What logistical arrangements are necessary
  • Where and when an event is  scheduled to take place

Groups in partnership with the NPS should be prepared to discuss these issues with park personnel. The park staff will work with you on standards for authenticity, sources for research, and local policies.

Minute Man NHP partners with groups whose impression covers some aspect of the colonial or revolutionary period—military, civilian, or a combination. It’s essential that our partners function in a professional manner, demonstrate high standards of authenticity, incorporate current scholarship, apply interpretive theory, work effectively in collaboration with others, and communicate well with park staff, within their unit, and with the public.

For more information, please contact Minute Man NHP volunteer coordinator Roger Fuller at: (978) 318-7824 or email roger_fuller@nps.gov. Contact also Jim Hollister, historic weapons supervisor and special event coordinator, at Jim_Hollister@nps.gov or 978-318-7832.

 

PowerPoint Pitfalls: Sounds

16 Dec

jon-hooperThis column is a series designed to help enhance your PowerPoint presentations. Each edition pinpoints common pitfalls faced when planning, preparing, and presenting PowerPoint shows.

Pitfall: Unimaginative Show Lacking Music or Sound Effects
Imagine a movie without any music or sound effects. Would Top Gun grab your attention if Tom Cruise took off from the aircraft carrier without the roar of the jet and the dynamic “Danger Zone” music? Most of us would consider such a movie as a step backwards in time.

Even though we love the amazing power of music and sound effects, we often present our PowerPoint shows with nothing more than our human voice accompanying the projected images.

To purge the pitfall: Incorporate appropriate music and/or sound effects into your shows. Inserting a sound file is as easy as inserting a photograph or illustration. You simply click “Insert” > “Sound” (or “Music and Sound” for PPT 2003) > “Sound From File” > then navigate to the appropriate folder containing the sound file and select the file. You can “tweak” the music/sound effects to meet your specific needs by following the directions in a PowerPoint manual or on Microsoft’s online help site.

You may say, “But our organization cannot afford to buy the rights to music. So, if we were to incorporate music, we would run the risk of getting nailed for copyright infringement.” The solution to this problem may be found on the Internet. Sites such as www.freeplaymusic.com provide copyright free music for you to use. Make sure you follow the “Terms of Use” listed for your music source.

Pitfall: You Present Your Show and the Sound Does Not Work
Has the following scenario ever happened to you? You proudly get ready to demonstrate your new “sound” prowess yet when you get to the part of the show with sound, nothing happens! Panic ensues! The most common cause of this problem is that your sound files were stored in a different folder than your PowerPoint show when you inserted them into your show, yet you only brought the PowerPoint show folder with you to your presentation site.

To purge the pitfall: Before inserting a sound file into your show, copy the file to the same folder where you have been saving your PowerPoint show. Then insert the file into your show by navigating to this same folder and clicking the sound file. When you want to transfer your show to another computer in the future, simply copy the contents of your PowerPoint folder to a CD or thumb (USB) drive, then transfer the folder to the second computer. If you do not follow this procedure, you may forget to copy your sound files because they will exist in a different folder.

Final Thoughts
Appropriate music and sound effects capture and hold the attention of your audience. Be careful not to over use such special effects, however. They should help you reach your show’s objectives, not just add glitz.

Dr. Jon Hooper has over 30 years of experience helping natural and cultural resource professionals enhance the effectiveness of their communication efforts. He is a professor of environmental interpretation at California State University, Chico, and is the owner of Verbal Victories Communication Consulting. He is a Certified Interpretive Trainer (CIT) and was Project WILD’s national Facilitator of the Year in 2006. Contact Jon at jonkhooper@hotmail.com.

 
 

Serenity, Acceptance, Courage, and Wisdom

11 Dec

by Mike Speller

About five years ago, our facility was in turmoil: staffing issues, a renovation looming, a little bit of flooding, you name it. My own solution to weathering the storm was employing “offstage” what I’d been unconsciously using during costumed interpretation the previous five years: The Serenity Prayer.

God grant me the Serenity
to Accept the things I cannot change,
Courage to change the things I can,
and Wisdom to know the difference.

I am not a particularly religious man, but I know wise words and I know what works. The offstage “storm” passed and I am now in my ninth year doing first-person and third-person history at Isle a la Cache Museum in northern Illinois.

“Andre the River” negotiates the price of an otter pelt with a young trader.

“Andre the River” negotiates the price of an otter pelt with a young trader.

Beyond the outward authentic clothing we’ll take as a “given,” first-person credibility is influenced by the things I must accept—audience, environment, and experience. How I react to them is where the courage and wisdom appear.

Audience
When I started as an interpreter-voyageur, I had 45 to 60 minutes alone each day with up to 50 elementary-age students. Monday could be second graders and Tuesday 10-year-olds.  I had (have) no control over who I saw—accepted.

Obviously, I could change how I approached each group. Seven-year-olds need to feel safe with the strange-talking, strangely dressed stranger. Guided imagery for time-travel, slower rate of speech, basic information on the fur trade (or just trading), and occasional participation empowered them.

Fifth graders are a smart audience, not cynical but realistic in seeing “the guy in costume.”  Immediate immersion in the time period and persona means immersing them in a situation—doing something—not giving them a chance to be detached/cynical/distracted. That succeeds for me.

Adults can be playful or wallflowers when it comes to interacting at a rendezvous or living history weekend. My voyageur’s persona is sometimes known as “Andre the River”: big mouth, always running.  So I have an excuse to talk to everyone as potential trading partner, potential dinner cook, or potential romance.

After initial introductions, I accept what I’m given. Have they responded with a period-correct question? With humor? With a grunt? I continue with all three to their taste. Don’t expect your audience to change. Change your delivery, your topic, or your audience-participation level to make connections. You cannot have credibility without a relationship with the visitor.

For example: In a session with fifth graders, I had a few kids “buy in” to my storytelling. The non-responsive majority still received my attention, my eye contact, and the occasional individual comment to keep them involved in some capacity. After the program, the students created original pictograph stories, and about 10 of 30 were brave enough to share them aloud.

I later found out one of the brave girls had lost two close relatives recently and basically closed herself up until that field trip. Her pictograph tale finally expressed those lost relationships with respect and beauty. That brave girl was one of the “unresponsive” kids.

If I pushed her, tried to make her participate, or change her behavior, would her response have been the same?

Environment
I envy the folks at Conner Prairie (Indiana) and Williamsburg (Virginia), among others, because the interpreters and visitors are immersed in the historic place itself. Parking lots are out of sight, power lines don’t intrude, and signage is discreet.

I accept the fact Isle a la Cache staff must greet students in character yet still within sight of the parking lot, within earshot of a four-lane highway, and amid smells of a nearby coal-burning plant. I accept those circumstances and ignore them at the same time.

My voyageur’s focus is on the “newcomers,” and that attention is reciprocated. If someone’s focus wanders, I don’t dismiss them or berate them, I explain it as best I can in terms of our “world” (for example, a noisy plane is “a goose with gas”) and resume our flow.

By saying it’s not there, you are not accepting the addition to your teaching environment; you’re ignoring the obvious. That’s the surest way to lose respect and credibility.

Granted, you can only explain so much. Changing your perception of the modern item and diverting audience attention are nice alternatives, but at some point you have to address the vocal realist: “You are visiting me in my world. If you respect me, I will respect you. I hope you make the right choice.”

You’ve given them an opportunity to change: Be courageous and join the group mentality (and fun) or accept the literal/modern and get less out of your day.

Obviously, your facility has to make best efforts to create legitimate historic structures, include the natural “wild” landscape, and acknowledge environment is necessary to sustain your credibility.

However, we must also accept varied modern environments when we visit schools as voyageur or native.  The best approach I’ve found is “stranger in a strange land.”

Use your wisdom: accept the fact that you’re out of your element. Seek comfort in finding common language, mutual likes and dislikes, etc., between you and your students. Share what you would be doing or were doing in your time before you arrived in their place. By keeping the conversation personal, you avoid “dead air” and the chance for them to try and teach you everything modern in 45 minutes or less.

There may be no good way to explain how you got from your time to theirs (sleeping, conked on the head, canoe through a dark fog).  Have the courage to pick one, sell it well, and move on.

Experience
Sorry to say so, but you’re stuck with your past and your personality. If you’re wise, though, you know your experiences are the bulk of your interpretive “toolbox.”  Who you are fuels your historic persona.

Portraying a voyageur is serene for me in two ways: 1) I am a professional actor and storyteller, so my confidence as a character/persona is strong, and (2) I memorize lots of information very quickly.

However, if someone asks “Andre” if he ever got burnt in a campfire, Mike cannot draw on that specifically but he remembers he seared the heel of his hand in an oven once. “Andre” can relate that sensation, along with the French profanities, if you like.

Every time I meet a new class, I learn where to pitch my tone and content. Experience should not generate preconceptions. This week’s fourth-grade class may be an unruly “blank slate” on the fur trade, while next week’s fourth graders may know the Chicago Portage site like their backyard. Accept their experience level and change your approach to forge or strengthen their connections to the trade in all its glory.

The catch to first-person historical interpretation is the audience presumption that you’ve experienced your 18th-century New France world from North Pole to South Pole.

It’s accepted that research with primary and secondary sources will give you sufficient information to talk about the period and the region, and to add relevant context for your persona. It’s hoped that interpreter and reenactor peers will help you shop, add to your skill set, and provide moral support. It’s true that personal experiences will give flavor to all of the above.

However, that impressive mental arsenal can be disarmed by one visitor’s innocent question—if you don’t know the answer. Accept your present limitation: An 18th-century voyageur has finite knowledge of his world. No Internet, telephones, or jet planes are there to speed or spread communication. Wisdom is saying, “I don’t know” when you should.

Serenity?
If we want to honor the past, the decisions you make in the future about audience, environment, and experience can gain you relationships, respect, and ultimately the credibility you seek.

Hopefully, I’ve shared something to add to your wisdom. I welcome hearing from peers to gain more wits myself.

Bonne chance and serenity now!

Mike Speller is an interpretive specialist for the Forest Preserve District of Will County at Isle a la Cache Museum in Romeoville, Illinois.

 

Sharing the Ignorance

06 Dec

leftridgeby Alan Leftridge

Nicole frowned. I could see her displeasure with unfolding events.

“What are you thinking?”

She declared, “The guide has lost control; he has turned his presentation over to the audience. I guess that is easy to do when not sure of your material.”

We blended into the bulk of tourists and followed the guide toward the next stop, Crystal Lake. Soon, we broke into a meadow and one of the visitors spoke out, “Look, a field of lovely purple flowers.” The interpreter halted and turned toward the group and said, “As beautiful as the flowers appear, they do not belong here. These are spotted knapweed, an exotic plant whose seeds were accidently brought into the country from Europe in the late 1800s. The knapweed crowds out native species because it is poisonous to other plants, allowing the weed to spread rapidly in open fields.”

A visitor declared, “I think the seeds came here as stuffing in the saddles of conquistadors. It got released when the saddles tore open.”

“Yes. Yes…yes,” echoed throughout the group, as some people who had heard a similar story openly agreed.

Another visitor observed, “The meadow is completely covered, the knapweed has taken over.”

The interpreter replied, “Like many exotics, it does not have a natural control—nothing eats it, and no fungus kills it. The knapweed crowds out the native plants.”

“It’s an example of Darwin’s ‘survival of the fittest,’” a person to the right declared.

“Exactly,” said the guide.

I could see by the head nods that most everyone in the group agreed—except for Nicole and me. Looking my way, she said, “That does it, I’ve got to say something.” Addressing everyone, she broke in with, “Excuse me, but Darwin did not coin the phrase “survival of the fittest,” Herbert Spencer introduced it. He extended Darwin’s theory of natural selection into realms of sociology and ethics. Survival of the fittest was used to justify Social Darwinism.” The guide looked blank, and by the sound of shuffling feet I could tell the group was ready to move on to Crystal Lake. The matter was dropped, but Nicole remained agitated.

We lagged behind the group absorbed in our thoughts when she muttered, “Knapweed seeds in conquistadors’ saddles, ‘survival of the fittest,’ they are just sharing the ignorance.”

I laughed, for I had not heard that phrase applied for several years. I recalled hearing it when I was still teaching in academia and as a member of the university-wide curriculum committee, we approved new class applications. Courses were proposed in traditional instructional formats: lectures, lecture/discussions, labs, recitations, fieldwork experiences, or seminars. Committee members had a strong bias against seminars—a process that relied on the students providing much of the content under the leadership of a faculty member. In practice, little-involved or less-concerned faculty would allow students to run the classes. The students would provide virtually all the instruction, based on their explorations of the topics. Sharing their findings was effective when the students were knowledgeable and expressive; when not, they were “sharing the ignorance.” This is what Nicole was responding to, the spreading of information that has not been vetted.

What encourages spreading misinformation? One trait is our desire to accept statements made by family, friends, and colleagues as fact, because we hold those people in high regard. Another is our dependence on the Internet. Online encyclopedias and dedicated websites may not be subject to peer review or authoritative examination. Misinformation abounds. Also, the proliferation of cable and satellite TV stations that depend on entertainment for news programs do not always provide reality. This is accentuated by the trend towards dogmatic TV and radio news programs. Programs that are founded on fundamental biases eclipse their ability to report evenhanded information. Finally, and perhaps most notable, is our inability to apply critical-thinking skills when confronted with additional information. The pace of our society does not inspire us to evaluate the quality of the knowledge we receive. We have little time to process information and determine its value. As a result, we often turn to information sources to which we are devoted, and ignore the breadth and extent of multiple resources.

What must we do to assure that we are providing accurate interpretation? Certainly, we cannot conduct empirical research on every issue. However, we can be scholars in our own resource area. We can seek credible sources of information and use critical-thinking skills to rebuff misinformation. The public deserves programs, websites, panels, and exhibits crafted by authorities of their resources, and interpreters with excellent communications skills. Otherwise, we might just be sharing the ignorance.

Alan Leftridge is a contract interpretive trainer, visitor services trainer, and interpretive writer based out of the Swan Valley of Montana. Contact him at www.leftridge.com.